Feedback from previous guests about their experience.
54%
enjoyed the hotel and would happily stay again
5.4/10
Guest rating
Rooms
5.0
Location
8.4
Service
5.0
Dining
5.0
Guest reviews
5.4/10
based on 5 reviews
8.4
8.4/10 based on 1077 reviews
Blake
United States,
December
2024
5.0/10
My stay at Sathu Boutique was extremely disappointing. While the location was quite handy for exploring the old town, the rooms were cramped and poorly maintained, which made my experience frustrating. The service was unhelpful, and the dining options were less than desirable. I would not recommend this hotel based on my experience.
Rooms
5.0
The rooms were extremely small and cramped, making it difficult to move around comfortably. The bathroom setup was particularly awkward, with the shower positioned above the toilet.
Service
5.0
The staff were unhelpful and dismissive when I raised concerns about the room and overall experience. Communication was poor, and I felt ignored.
Location
8.0
The hotel is conveniently located near the old town, making it easy to visit the local markets and attractions.
Dining
5.0
The breakfast was very disappointing. Options were extremely limited, and the food that was available was poorly prepared.
Facilities
5.0
The pool, which seemed inviting in photos, turned out to be quite unappealing and not a relaxing space.
Irving
United States,
December
2024
8.4/10
I had a lovely stay at Sa Thu Boutique hotel. The location is excellent, nestled near the Sunday night market and great restaurants. The room was cozy, though a bit small and the bathroom was basic. The charming pool area was a highlight for me and my kids. The service was attentive, but a few hiccups in communication were noted. Overall, it was a delightful experience with memorable breakfasts, but the room could be improved in size and brightness.
Rooms
7.0
The room was cozy, though a bit small and a bit dusty. The bathroom was basic but manageable.
Service
8.0
The service was attentive and friendly, with some communication issues.
Location
10.0
The hotel is in a fantastic location, just a short walk to the Sunday night market and many great restaurants.
Dining
8.0
Breakfast was memorable, especially the soft boiled eggs, but overall options were limited.
Facilities
9.0
The pool area was charming and perfect for relaxing, especially for families.
Victor
United States,
October
2024
5.0/10
I had a really disappointing experience at this hotel. While the exterior looks appealing, my stay was marred by tiny rooms that felt cramped, dirty conditions, and unhelpful staff. The price I paid felt very high for what I received, and I would recommend looking for another place to stay instead.
Rooms
5.0
The rooms are extremely small and not well-maintained, with stains and a generally unclean feeling. They lack basic comfort, and I struggled with the hard beds.
Service
5.0
The service was largely unhelpful, with staff that seemed disinterested after check-in. There was little assistance offered, and the entire check-in process was cumbersome and inefficient.
Location
6.0
The location is decent, but not enough to make up for the hotel's shortcomings. It's close to some local attractions but not in a particularly lively area.
Dining
5.0
I did not experience the dining aspect very well, as breakfast options were limited and unappealing.
Facilities
5.0
Facilities seemed outdated and poorly maintained; the pool looked more like a pond and the air conditioning in my room was ineffective.
Charlie
United States,
October
2024
6.6/10
My stay at Sathu Boutique was a mixed bag. The location in a quieter soi was great, and the room design was charming, but the noise from the water pumps was a real issue that disrupted our sleep. While the staff tried their best, the service did not always meet expectations, especially considering the price point. Overall, it was a decent experience, but I think there are better options in Chiang Mai for the same price.
Rooms
6.0
The rooms were nicely decorated and spacious, but the smaller room was quite cramped. The main drawback was the noise from water pumps, which was quite disturbing at night.
Service
7.0
The staff were friendly and responsive, but there was a lack of proactive customer service and issues with laundry cleanliness.
Location
9.0
Sathu Boutique is tucked away in a quieter street but within walking distance of attractions, restaurants, and shops.
Dining
5.0
Breakfast was quite basic with limited options, which was disappointing given the variety available in the area.
Facilities
6.0
The pool area was small but nicely designed. Other amenities seemed basic but functional.
Pete
United States,
September
2024
5.4/10
During my stay, I found the hotel’s location to be great, with easy access to various attractions in the area. However, the overall experience was disappointing due to the small room size and unhelpful service from the staff, making it hard to recommend at the price point. The value for money is not ideal considering the issues I encountered, such as poor bathroom conditions and limited dining options.
Rooms
5.0
The room I stayed in was quite small, and the bathroom felt more like a cramped wet-room. Unfortunately, I wasn't too happy with cleanliness, as there were issues with drainage.
Service
5.0
The service left much to be desired, as the staff was not very accommodating, and I felt they prioritized their commission over guests' well-being.
Location
9.0
The location was perfect, tucked away from the main road and close to several sights and restaurants, making it easy to explore the area on foot.
Dining
5.0
The breakfast was quite basic with instant coffee and not much variety. I faced an unfriendly attitude when I inquired about adding extra items.
Facilities
6.0
The pool area lacked enough seating options, which made it less enjoyable than I had hoped.
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